14 Years of Customer Operations. Now Powered by AI.

Synteris AI is built by the team behind Revive Management - one of the UK's most experienced customer operations solutions providers.

Synteris AI didn't start in a tech lab. It started in the contact centres of Britain's biggest brands.

For over 14 years, our parent company Revive Management has delivered customer operations for organisations including TSB, British Gas, OVO Energy, Welsh Water, and NEXT. We've managed millions of customer conversations, navigated the complexities of FCA, Ofgem, and Ofwat regulation, and built deep expertise in what makes customer service work - and where it breaks.

That experience taught us something important: a huge proportion of customer calls follow predictable patterns. Balance checks, meter readings, order tracking, payment queries - these conversations are essential for customers but repetitive for agents. They drive up costs, increase wait times, and pull skilled people away from the complex, high-value interactions where they make the biggest difference.

So we built Synteris AI to solve the problem we'd spent 14 years living with.

Our Story

We're different. We've been inside the operations. We understand:

  • Why compliance isn't a feature - it's a prerequisite

  • Why vulnerable customer handling can't be an afterthought

  • Why "90% automation" means nothing if the other 10% falls through the cracks

  • Why IT and procurement teams need security credentials, not just a slick demo

That operational DNA is baked into every AI agent we build. It's why we can go live in 4–6 weeks, why we consistently deliver 90%+ customer satisfaction, and why regulated enterprises trust us with their customers.

We're not just an AI company. We're an operations company that built AI.

FAQs

How long does a pilot take?

1

Typically 4-6 weeks from contract signature to results. Week 1-2: integration, Week 3-4: pilot live (1,000-5,000 calls), Week 5-6: measure results.

What's the minimum commitment?

2

Just the pilot. If results don't meet expectations, you can walk away. No long-term contracts required until you've proven value.

How much does it cost?

3

Pilots typically range from £5,000-50,000 depending on scope. Full deployments are priced per call minute and monthly platform fee. We'll provide transparent pricing in our proposal.

What information do you need to get started?

4

Call volume data (how many calls/month), top 3-5 call types, current cost per call (if known), and any specific compliance requirements.

Want to know more?

Whether you want to see a demo, discuss your specific requirements, or just have a conversation about what AI voice agents could do for your operation - we'd love to hear from you.