AI Voice Agents for UK Financial Services

Automate routine service calls while staying fully compliant with FCA Consumer Duty. Backed by 14 years of experience delivering customer operations for UK banks and financial institutions.

The challenge

Your contact centre is under pressure

Financial services firms face a perfect storm: rising call volumes, tightening regulation, and customers who expect faster, better service. FCA Consumer Duty means every interaction must deliver good outcomes, but scaling human teams to meet that standard is expensive and slow.

We've spent over a decade inside these operations. We know the pressure your teams are under, the compliance standards they have to hit, and the customer expectations they're measured against. That's why we built Synteris AI to handle the calls that don't need a human, so your people can focus on the ones that do.

Use Cases

What our AI agents can handle

Balance & payment enquiries Customers get instant answers on balances, recent transactions, and payment due dates - no hold times, no transfers.

Direct debit management Set up, amend, or cancel direct debits through a natural voice conversation, with full authentication and audit trail.

Complaint triage & escalation AI agents capture complaint details, categorise by urgency, and route to the right team - ensuring nothing falls through the cracks.

Vulnerable customer detection Built-in vulnerability indicators identify customers who may need additional support and escalate to a trained human agent immediately.

Payment processing PCI DSS compliant payment handling within the call - no need to transfer to a separate payment line.

Account servicing Address changes, statement requests, PIN resets, and other routine account tasks handled end-to-end.

Book a demo

  • Every conversation is designed to deliver good customer outcomes. Our 14 years of working within FCA-regulated environments means compliance isn't an afterthought, it's built into the foundation of every AI agent we deploy.

    • Full audit trail on every interaction; who said what, when, and what action was taken

    • Vulnerable customer detection with automatic escalation to human agents

    • Complaint capture and categorisation aligned to FCA reporting requirements

    • PCI DSS certified payment handling

    • GDPR compliant data processing with UK-only data residency

    • Call recordings and transcripts available on demand for compliance review

Compliance

See it in action

Find out how Synteris AI can reduce call volumes and improve outcomes for your customers.