AI Voice Agents for Retail

Automate order queries, returns, and customer service calls at scale. Backed by 14 years of experience supporting customer operations for leading UK retailers.

The challenge

Peak seasons. High volumes. Thin margins.

Retail contact centres face relentless pressure - Black Friday, January sales, product launches, and delivery issues all create unpredictable call spikes. Every unanswered call is a lost sale or a frustrated customer.

We've spent over a decade running customer operations for major UK retailers. We know "where's my order?" accounts for the majority of your calls, we know returns processing ties up your best agents, and we know seasonal hiring never quite fills the gap. Synteris AI handles the volume so your team can handle the exceptions.

Use Cases

What our AI agents can handle

Order tracking & delivery updates "Where's my order?" is the most common retail call. AI agents provide real-time tracking updates instantly, eliminating your highest-volume query type.

Returns & exchanges Walk customers through your returns policy, generate return labels, and process exchanges, end-to-end, without human involvement.

Product information Answer questions about sizing, availability, specifications, and stock levels by pulling directly from your product catalogue.

Click & collect queries Store hours, collection availability, and order readiness — handled automatically, reducing calls to individual stores.

Payment & refund queries Check refund status, explain payment timelines, and resolve billing discrepancies without transferring to a finance team.

Post-purchase follow-up Outbound calls for delivery confirmation, review requests, and personalised recommendations; driving repeat purchases automatically.

Book a demo

Why Synteris

    • Scales from 100 to 100,000 calls with no lead time

    • Handles Black Friday, Boxing Day, and January sales without temporary staff

    • Integrates with your OMS, CRM, and ecommerce platform

    • Natural voice conversations - not robotic IVR menus

    • Full call recordings and analytics for continuous improvement

    • 90%+ customer satisfaction scores

See it in action

Find out how Synteris AI can reduce call volumes and improve outcomes for your customers.