Security & Trust
Synteris AI is built for regulated industries where data protection, compliance and reliability aren't optional; they're essential. Every component of our platform is designed to meet the rigorous standards expected by financial services, utilities and consumer-facing enterprises.
Data Protection
All voice processing, AI inference, and data storage runs within your AWS account. We do not operate shared infrastructure. Every Synteris deployment is a dedicated, isolated environment.
Voice data processed by Amazon Nova Sonic on Amazon Bedrock - never leaves your AWS account
Call recordings and transcripts stored in Amazon S3 with server-side encryption (SSE-S3 or SSE-KMS)
Customer data encrypted at rest and in transit using AWS-managed keys or your own KMS keys
UK region (eu-west-2) hosting as standard - data residency guaranteed
Infrastructure & Reliability
Synteris AI deploys on the same AWS infrastructure that powers Amazon Connect. Enterprise-grade reliability backed by AWS service level agreements.
Amazon Connect for telephony - 99.99% SLA, automatic scaling
Amazon Bedrock for AI inference - managed, serverless, no infrastructure to maintain
Amazon Nova Sonic for voice - real-time speech-to-speech with sub-second latency
AWS Lambda for orchestration - event-driven, auto-scaling, pay-per-use
Amazon CloudWatch for monitoring - real-time dashboards, alerting, and logging
Multi-AZ deployment for resilience - automatic failover, no single point of failure
Access & Audit
Every AI conversation is logged, traceable, and auditable. Your compliance, operations, and InfoSec teams get the visibility they need.
AWS CloudTrail for API-level audit logging across all services
AWS IAM for fine-grained access control - least privilege by default
VPC endpoints for private network access - no data traverses the public internet
Full call transcripts and recordings available on demand for compliance review
Real-time performance dashboards via Amazon CloudWatch and Amazon QuickSight
Compliance
Synteris AI meets the standards your regulators and procurement teams require:
ISO 27001 - Information security management (Synteris certified)
GDPR Compliant - UK and EU data protection, UK data residency
ICO Registered - UK Information Commissioner's Office
PCI DSS - Payment card industry data security
AWS inherits 143+ security standards including SOC 1/2/3, ISO 27001, and FedRAMP
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Whether you have a question or need further security information, provide your details, and we’ll get what you require.